Insurance Claims

Insurance Claims2

Our Claims Commitment

Sompo International is committed to providing outstanding claims service that delivers:

  • Fair and appropriate outcomes for our insureds
  • Efficient service, timely responses and fast payment of agreed claims
  • Value-added expertise from product and industry specialists

Experienced and Dedicated Claims Professionals

Chief Claims Officer, James Engel is responsible for the overall strategic direction of the company’s global claims operation, and together with our experienced claims team, ensures that our Claim function meets the highest standards of service and operational excellence. 

  • Our structure affords each client with direct access to experienced claims professionals who are empowered to make decisions.
  • We maintain strategic partnerships with top law firms across our product lines, offering our clients comprehensive and cost-effective litigation management.

Our Collaborative Approach

We work with our underwriters and distribution partners to build a collaborative relationship with each insured to understand our clients’ changing needs.

  • Dedicated claims professionals are assigned to each account at the start of our partnership.
  • We ensure timely and responsive claims service for each client by taking a proactive approach and working with our insureds and business partners to achieve the best possible resolution.
  • We provide valuable insights to our clients, distribution partners and underwriters on trends and emerging risks by monitoring developments across our clients’ portfolios and the market.

Our Global Network

Our in-house teams of claims professionals are located in the world’s largest insurance markets offer multiline capabilities to support accounts worldwide.

  • We are trusted advisors to our clients, bringing knowledge of the nuances of each particular jurisdiction.
  • Our global network of claims professionals ensures that every account, whether small business or large corporation, has a primary contact to coordinate claims handling across geographies and coverages.
  • As needed, we partner with specialized claims consultants to ensure that no matter how complex a client’s claim may be, the proper technical expertise is employed to analyze and resolve the loss.